

European Import Service Verified Customer Reviews

Samantha C.

3/15/2023 - Yelp
Victor was the best. I needed a break flush and a filter change that the dealership was charging way too... read moreVictor was the best. I needed a break flush and a filter change that the dealership was charging way too much for. Not only did he get me what I needed but we also ended up fixing a few dents and scratches and the car looks brand new. I will only being going to this place from now on. Victor has exceeded expectations! read less

elizabeth d.

2/10/2023 - Yelp
My broke down on the side of the freeway because my car was mixing the coolant and oil with each... read moreMy broke down on the side of the freeway because my car was mixing the coolant and oil with each other. I towed my car all the way from Glendale to here and he was nice enough to stay a little late to let me drop my car off. He was very fast to give me a quote (it took him 1 day) and it was a free consultation as well! I was always in the loop of what was happening to my car and as a female it was nice to know that I wasn't being ripped off or treated poorly! It only took them 1 day to fix my car after they got the parts which makes it so convenient because I drive my car far distances for work. If your car has any issues this is the place to come. 10/10 customer service and will always give you the best pricing available with quality work!
I'll never be taking my car anywhere else but here! read less
I'll never be taking my car anywhere else but here! read less

Chantal V.

1/21/2023 - Yelp
If you want personalized service, great communication, and supporting a local business, this is definitely the place to go! It... read moreIf you want personalized service, great communication, and supporting a local business, this is definitely the place to go! It reminded me of times when my dad would take me to "his guy" to take care of our cars....after many years of having the car serviced at the dealership, I forgot how great it is to have personalized service and when you're paying out of pocket, it helps when someone also cares to keep you within budget as well as being honest regarding timing, status, and costs.
My 2017 Audi Q7 had an issue with the front/back drive assist camera and the car was out of warranty so initially I went to Audi Fletcher Jones to check to see what was going on. The service advisor there (side note, staff constantly changes which is a bummer since I had 2 great advisors who are no longer there) was of not much help as she wasn't personable and told me at the very end of our check in that for it to get checked to see what was the issue there would be an initial diagnostic fee of $200+ that would not be applied to any work that may be required. Of course I was taken aback...so I told the sour lady, no thanks....then I went to Yelp, tried out the project feature and Victor responded in no time to provide me with a time to come and was very responsive to all my questions. He was able to schedule me within the next few days at a time that worked with my schedule.
When I got there, was greeted by Victor and he was very personable, I was able to hang out there and log on and do my work while I waited for them to see what was going on with the camera. He was upfront and honest with me throughout the process, I appreciate the fact that this is a small business and he takes pride in his work and cares for his customers/clients. European Import Service is highly recommended! read less
My 2017 Audi Q7 had an issue with the front/back drive assist camera and the car was out of warranty so initially I went to Audi Fletcher Jones to check to see what was going on. The service advisor there (side note, staff constantly changes which is a bummer since I had 2 great advisors who are no longer there) was of not much help as she wasn't personable and told me at the very end of our check in that for it to get checked to see what was the issue there would be an initial diagnostic fee of $200+ that would not be applied to any work that may be required. Of course I was taken aback...so I told the sour lady, no thanks....then I went to Yelp, tried out the project feature and Victor responded in no time to provide me with a time to come and was very responsive to all my questions. He was able to schedule me within the next few days at a time that worked with my schedule.
When I got there, was greeted by Victor and he was very personable, I was able to hang out there and log on and do my work while I waited for them to see what was going on with the camera. He was upfront and honest with me throughout the process, I appreciate the fact that this is a small business and he takes pride in his work and cares for his customers/clients. European Import Service is highly recommended! read less

Matthew K.

1/13/2023 - Yelp
A good and thorough job is valued above all else. Delay from not the right parts but they got the... read moreA good and thorough job is valued above all else. Delay from not the right parts but they got the right ones and I am happy with a job well done. I will be a returning customer. read less

Cayla W.

1/13/2023 - Yelp
Got a Porsche Macan in June 2022, so it was time for an oil change as I just hit 10K... read moreGot a Porsche Macan in June 2022, so it was time for an oil change as I just hit 10K miles. I called this place after finding them on Groupon, but this is not at all like other businesses on Groupon, in the good way! They are so professional and the service is TOP TIER. Don't worry about bringing your luxury vehicles here as they know what they're doing (: Will be back for my next oil change, this is one of the only places I'd trust to do it right. Price is amazing for the service. read less

Greg B.

9/16/2022 - Yelp
Came in leaking coolant in my Range Rover. They topped it off for free and got me on my... read moreCame in leaking coolant in my Range Rover. They topped it off for free and got me on my way in 10 minutes. Highly recommended!!! I will come back for all maintenance read less

Dennis L.

9/07/2022 - Yelp
I brought my car in for service, it was something simple and they took care of the issue right away.... read moreI brought my car in for service, it was something simple and they took care of the issue right away. The price I was quoted was reasonable, and I was not upsold anything I didn't need. I will continue to take my car there. I good mechanic is hard to find and hard to trust, I have found it. read less