If you want personalized service, great communication, and supporting a local business, this is definitely the place to go! It... read moreIf you want personalized service, great communication, and supporting a local business, this is definitely the place to go! It reminded me of times when my dad would take me to "his guy" to take care of our cars....after many years of having the car serviced at the dealership, I forgot how great it is to have personalized service and when you're paying out of pocket, it helps when someone also cares to keep you within budget as well as being honest regarding timing, status, and costs.
My 2017 Audi Q7 had an issue with the front/back drive assist camera and the car was out of warranty so initially I went to Audi Fletcher Jones to check to see what was going on. The service advisor there (side note, staff constantly changes which is a bummer since I had 2 great advisors who are no longer there) was of not much help as she wasn't personable and told me at the very end of our check in that for it to get checked to see what was the issue there would be an initial diagnostic fee of $200+ that would not be applied to any work that may be required. Of course I was taken aback...so I told the sour lady, no thanks....then I went to Yelp, tried out the project feature and Victor responded in no time to provide me with a time to come and was very responsive to all my questions. He was able to schedule me within the next few days at a time that worked with my schedule.
When I got there, was greeted by Victor and he was very personable, I was able to hang out there and log on and do my work while I waited for them to see what was going on with the camera. He was upfront and honest with me throughout the process, I appreciate the fact that this is a small business and he takes pride in his work and cares for his customers/clients. European Import Service is highly recommended! read less